Frequently Asked Questions
Listed below are some of the most Frequently Asked Questions (FAQs) to our web site. If you have a question that is not listed, please feel free to email us.
- How do I report a crime?
- When should i dial 100?
- When I call why does the officer ask so many questions instead of just sending help?
- Why do I sometimes have to wait for an hour or more for the police to come?
- How are calls prioritized at the Police Department?
- How can residents help reduce crime in their neighborhood?
- How are crimes investigated?
- when an investigation is completed?
- Will the police respond to my call if I don't leave my name and number with the officer?
Q. How do I report a crime? (Emergency)
When should I call 100?
If it is an emergency, call 100. Examples of emergencies include: robbery, mugging, burglary, in progress car break-in, automobile accident, fire, or any other dangerous or violent crime that is happening around you.
Q. When I call, why does the officer ask so many questions instead of just sending help?
In order to determine what type of response priority (priority is explained more below) is needed, the dispatcher needs to determine who is involved, what happened, when the incident occurred, where the incident is occurring, why it is occurring, and how many people are involved in the incident so they can determine how many officers are needed to bring the incident under control. officerss work as a team so while one officer is gathering information from you another officer could be helping out by sending officers right away.
Q. Why do I sometimes have to wait for an hour or more for the police to come?
Depending on the type of call, it is ranked according to the seriousness of the reported incident. (see information about priority below) If the call does not require an immediate response, it waits until there is an officer available to respond. Thus, a report only status will take longer than an emergency call needing an officer now.
Q. How are calls prioritized at Police Department?
All calls for service are given a predetermined priority code based on the activity that is being reported.
- Priority 1: Calls dispatched immediately. These calls include situations involving threat to life, crime of violence, in progress felonies, missing juveniles (under 12 years old), and accidents with injuries.
- Priority 2: These calls should be dispatched within 20 minutes. They include situations involving business or residential alarms, calls with a threat of violence, and suspicious circumstances (involving suspicious vehicles, or suspicious persons).
- Priority 3: These calls should be dispatched within 60 minutes. These are calls in which a significant amount of time has passed since the crime occurred. These include crimes such as burglary, thefts, vandalism, with the responsible parties gone.
- Priority 4 and 5: These calls include parking matters and abandoned automobiles.
Q. How can residents help reduce crime in their neighborhood?
Residents can be helpful by being the eyes and ears of their neighborhood. If you see something that appears suspicious, it probably is. Call the police and provide a good description of the problem and the people involved. Additionally, the Police Department is a strong supporter of the Neighborhood Watch Program. This Program allows communities to build ties amongst neighbors and the Police Department. The Program also promotes proven crime prevention strategies.
Q. How are crimes investigated?
When a crime is reported, the Officer responds to the scene. Once the scene is safe, the officer will initiate an investigation. Depending on the circumstances, the officer may conduct interviews, survey the crime scene, and locate relevant evidence. After the preliminary investigation is completed, any follow-up that is needed is handled by detectives.
Q.when an investigation is completed?
In criminal cases, an investigation is completed when a suspect has been identified and arrested.
Q. Will the police respond to my call if I don't leave my name and number with the officer?
It is always better to leave a name and number, but it is not required. The reason it is preferable to leave this information is that officers may need to contact the caller to get additional information. All calls are treated the same whether or not the caller identifies themselves.TOP